Convex Insurance
Securing high-stakes contract decisions at scale.
<7min
per document for a full review (100+ rules applied)
20%
reduction in human error
1000+
knowledge entries structured into a benchmarked internal standard
The challenge: high-stakes decisions, complex wordings, limited time.
For a specialty insurer like Convex, contract wordings are not administrative paperwork — they define exposure, capital allocation and long-term profitability.
Every underwriting or reinsurance decision depends on precise clause interpretation. But in practice, reviewing contracts means:
- Comparing bespoke wordings to internal standards
- Identifying subtle deviations across endorsements
- Applying dozens — sometimes hundreds — of internal rules
- Ensuring consistency across teams
All under time pressure.
As Mark van Zanden, Chief Analytics Officer at Convex, explains, Convex deals with complex contracts where small wording differences can have significant financial consequences.
Manual reviews were thorough — but time-consuming and cognitively demanding. Scaling quality without increasing risk was the core issue.
The challenge isn’t just reading the contract. It’s making sure we apply our standards consistently and don’t miss anything critical.
Greg Butera
Wordings & Technology at Convex
The solution: structured, rule-based, explainable AI with Dylogy Analyzer
Convex deployed Dylogy Analyzer to industrialize contract analysis while preserving expert control.
The approach was not to “replace” expertise — but to augment it.
Dylogy Analyzer:
- Automatically detects and extracts clauses
- Compares wording against internal standards
- Applies 100+ business rules in seconds
- Flags deviations and prioritizes attention
- Builds a structured, reusable knowledge base
Dylogy Analyzer isn't just automation. It’s about consistency. The tool applies the same level of scrutiny every time.
Instead of reviewing documents line by line, teams focus on deviations, risk areas and decision points.
The process becomes traceable, standardized and auditable.
The challenge isn’t just reading the contract. It’s making sure we apply our standards consistently and don’t miss anything critical.
Greg Butera
Wordings & Technology at Convex
The Benefits : tangible results within a few weeks
1. Speed without compromise
A full document review now takes around 7 minutes, with more than 100 rules automatically applied.
What used to require sustained manual comparison is now pre-structured for expert validation.
This accelerates underwriting cycles without lowering standards.
2. Reduced human error
Convex reports a 20% reduction in human error.
In high-value specialty lines, even minor clause misinterpretations can carry significant exposure.
By systematizing rule application, Dylogy Analyzer reduces variability across reviewers and strengthens governance.
3. Institutional knowledge, activated
Over time, Convex built a knowledge base of several thousand structured entries.
Instead of being buried in shared drives or individual memory, prior analyses now serve as:
- A benchmark aligned with market practice
- A training support for less experienced team members
- A foundation for continuous improvement
From document review to risk intelligence
For Convex, Dylogy Analyzer is more than a productivity tool.
It supports three strategic objectives:
- Standardization across teams
- Traceability for governance and audit
- Scalability without proportional headcount growth
Mark summarizes it clearly: "It helps us make better-informed decisions, with more structure and more confidence.”
In a market where underwriting precision is competitive advantage, turning unstructured wordings into actionable intelligence is no longer optional.
It’s foundational.
Within just a few weeks, we were able to see tangible impact. The system structures information in a way that supports our decision-making.
Mark van Zanden
Chief Analytics Officer at Convex
